+ What should I wear for my yearbook portrait?
If your school requires tux/drape/gown, this will be provided by My Legacy Matters.
Ladies may want to wear and/or bring a top with straps that can be pulled to the shoulders of the drape. Gentlemen may want to wear and/or bring a white t-shirt to wear under the tux shirt.
If school allows Student Choice, it must be within school guidelines. My Legacy Matters cannot be responsible if a school does not accept image due to attire chosen by the student.
Note: Please check the yearbook requirements and deadlines for your school. It is the responsibility of the student to be photographed and make yearbook pose selection before the deadlines. Students not making their personal yearbook pose selection by the deadline dates will have the lab default image selected.
Changes will not be made if lab selection is designated more than 45 days after portrait session.
We reserve the right to select to meet deadlines.
+ Can I set up a payment plan for my senior portrait order?
We accept payment by cash, check, money order or credit card. Returned checks will incur fees allowed by the State of California
Your use of a credit card allows for a payment plan through the credit card company.
+ What should I wear/bring for my personal outfits?
Long sleeves and solid colors (to keep the focus on you). Casual and Formal outfits.
Letterman jacket, uniforms, class ring, and props that reflect who you are and how you like to spend your free time.
Make-Up and hair supplies (for touch-ups only), and any accessories.
+ What about glasses?
If you wear glasses regularly, wear them during the portrait session. However, glasses sometimes cause distortions, reflections, and elimination of detail in the eye area of your portraits. We will make every attempt to minimize the glare and reflection from your lenses. To eliminate any concerns check with your Optometrist to see if you can borrow frames without lenses. We do offer Custom Retouchng to remove glare with aditional cost.
+ What about my appearance?
In preparation for your session: Check your outfits for wrinkles and place them in a garment bag. Wrinkles will show in portraits. Do your nails (clear or neutral colors work best). Important for any close-ups with hands showing. Gentlemen, please shave as you normally would. Limit your exposure to the sun a few days before your photo session to avoid sunburns or tan lines. Harsh tan lines are not included in the Basic Retouching. Avoid getting a new hairstyle or cut right before your session. Instead, select a comfortable style you know looks good. Make sure to get a good night's sleep. Do your hair and makeup before you arrive. Avoid using glitter or sparkle make up on the face. Apply concealer and powder to minimize any blemishes and then stop worrying! Lifetouch Prestige Portrait retouching will eliminate small blemishes and under-eye circles on your final order. Custom retouching is also available for minimal charge.
+ What does my session fee include?
Your session fee pays for time spent with your photographer(s) at your session; yearbook formal attire when required; a yearbook image for your senior yearbook pages. Plus all sessions include printing and shipping copyright proofs to the home along with a personal access code for viewing, sharing and ordering senior portraits on line. Your session fee maybe applied toward your portrait order of $199 or more.
+ What can I expect at my photo session?
Once you've checked in with the customer service representative at the front desk, you are ready. Don't hesitate to ask questions or express what you want. We appreciate your personal guidance. Expect some poses to feel a little awkward, but TRUST YOUR PHOTOGRAPHER to know what looks great in a finished portrait. Most importantly, relax and HAVE FUN!
+ How long will my photo session last?
The length of your photo session depends on the session option you choose (variety of outfit changes, portrait styles, poses, etc). We count on our guests arriving 15 minutes prior to appointment for check in. In fairness to all of our guests, we may have to reschedule an appointment if you arrive 15 minutes late to scheduled appointment.
+ How do I order my portraits?
All ordering is on-line in your personal gallery. Use your STUDENT NUMBER to access your gallery. To log-on on line and place an order go to MyLegacyMatters.us Click on PORTRAITS and then ORDER NOW. Use your STUDENT NUMBER. Yearbook pose selection should be made on line. Due to required yearbook pose; attire and backgrounds you must follow your schools yearbook guide lines for your yearbook pose selection. We reserve the right to change your selection to meet school and yearbook requirements. Email: email@example.com or Call Customer service: 707-297-7304 for order assistance is needed.
+ How many poses can I order from?
You may order from as many poses as you like. The package you select will have pose quantity specifics.
+ How long will it take to receive my finished portraits?
From the time My Legacy Matters receives your order, expect 3-4 weeks for delivery. Please plan accordingly.
+ What does retouching include?
All portraits in your package order have complimentary retouching to remove blemishes. Premium and Custom retouching is available upon request (fees do apply), and can remove all blemishes, plus whitens teeth, evens skin tones, soften lines., remove braces, eye bags, glass glare etc. Yearbook pose will only have basic minimal retouching unless portrait order or special requests are done and complete 3 weeks prior to deadline. Be aware of your deadlines.
+ What if I can't attend my appointment?
Use your customer portal login to modify information or cancel your appointment. Alternatively, please call 707-297-7304 to cancel 24 hours prior to your appointment. You are limited to one appointment at a time. Existing appointment must be cancelled to reschedule an appointment.
+ How long are my images kept on file?
My Legacy Matters lab will keep your digital image on file for your seniors entire school year.
+ How will my registration information be used?