FAQ's Senior Portraits 2017
+ What do I get for the session fee?
We offer a flat rate session fee and the customer can be photographed in up to two different garments. To be photographed in additional garments there is a $30 per garment fee.
The basic session fee can be deducted from your total order if you place your order within 30 days of being posted online.
The portrait images are posted in an online gallery for the customer to view and order.
+ How do I see my portraits?
Four working days after your appointment your images will be in the gallery. Use your LASTNAMESSTUDENTMNUMBER to locate your personal gallery.
+ What about Digital Files?
When you purchase any digital file(s), you are granted a copyright release to allow you to print & share them anywhere and anyway you like... no restrictions for personal use!
+ How do I make an appointment?
All photography is by appointment only. Schedule your appointment online in our appointment center http://www.abcschoolportraits.com/srs/
If you arrive without an appointment, we will do our best fit you in an open timeslot if time permits (First come first served).
+ Where will my Senior Portraits be taken?
Typically, your school will make arrangements for photography on campus. Your appointment confirmation will also indicate the specific location.
There are limited appointments at our Benicia Office Location.
If you have any questions please email email@example.com
+ What do I wear?
On the day of your appointment, you will be photographed in your school designated yearbook garment as well as any other garments you choose.
If you plan to be photographed in the black drape you will need to wear a tank-top or a top that can reveal your shoulders.
If you plan to be photographed in the tuxedo, please wear a white T-shirt without any print on the front.
We provide the formal yearbook garments such as tuxedos, tux shirts and ties, Black Velvet Drapes and Cap & Gowns. The customer can opt to wear their own garment(s). Additional garments beyond two are $30 each.
+ What should I bring?
Clothes, Props…..and a great attitude and smile.
Payment is due at the time of your appointment.
+ How much is all of this going to cost?
Senior portraits are a personalized service and product.
At the time of the session you will pay $60. This payment is applied to your order if you place your order within 30 days of being posted online.
Portrait packages or sets begin at $150. The total of your order will be based on the quantity of prints, digital files, special retouching and other services you may desire.
Please keep in mind that sales tax and shipping and handling are added to every order.
+ What are your payment options?
Payment Methods On the day of the portrait, we accept, cash, check, money order and credit cards.
Online orders require the use of a credit or debit card as will all online purchases.
+ How long will the portrait process take?
Please allow up to 1.5 hours (from your appointment time) for check-in & photography.
Remember to schedule an appointment.
+ Which pose can I submit for my yearbook picture?
If your school requires the tux or drape as the only approved yearbook outfits, you must submit an image that includes the standard background.
If your school allows any outfit to be submit, you must adhere to the yearbook and dress code policies of the school.
Failure to submit the proper yearbook pose will result in ABC making a selection to meet yearbook deadlines and policies.
+ Does my yearbook and package pose have to be the same?
No. You can submit a different pose for your yearbook and package.
+ What is the process for viewing my poses?
Your poses will be available for viewing and sharing 4 business days after your appointment. You must choose the poses for your purchase within 30 days of posting.
+ When will my package be shipped?
Portrait orders are custom produced. Therefore, all delivery dates are estimates. The average delivery time is 3 weeks after your package poses are selected online and the order is paid in full.
Order by 11/15 for delivery by 12/15 Order by 05/01 for delivery by 05/30
+ What’s my yearbook deadline?
Yearbook deadlines are defined by your school, and may change. You should make your appointment and submit your poses early to make sure you get in the yearbook.
On the last day of photography we do not accept yearbook pose submissions, so a pose will be selected for you. Avoid putting it off and come in early!
+ Can I retake my portrait?
We stand by our work! If you’re not satisfied with your portraits, contact our office so that we may remedy your concern. Retakes requests must be made within 10 days of your session. A retake fee of $35 may apply for issues beyond our control.
+ Does sales tax apply?
Sales tax is added to all print orders. Digital download files do not require sales tax. Digital orders delivered on CD or other media require sales tax. We have it all built in to the order system.
+ Can I cancel my order?
Unfortunately, once an order is entered into the online system, it cannot be cancelled. Production begins immediately. However, if there is an error or correction to an order needed, please contact our office so that we may remedy your concerns.
Print Package Cancellation Terms: If your package has been shipped, you must return the package for a refund. You are responsible for return shipping fees.
Digital Downloads: Orders with Digital downloads or emails cannot be cancelled.